PLEASE READ THE TERMS AND CONDITIONS OF CAR PARKING. ANY COMPLAINTS OR QUESTIONS SHOULD BE SUBMITTED AS DETAILED IN THESE TERMS AND CONDITIONS

1. DEFINITIONS
(a) The Company shall mean Stansted Meet and Greet Parking.co.uk.
(b) 'Vehicle' shall mean the Vehicle which is received into the Car Parks.
(c) The Stansted Meet and Greet Parking. representative' is a driver employed for the purposes of meeting Customers and driving their cars to and from the airport and the Car Parks.

2. THE COMPANY’S LIABILITY
Every effort is made by means of trained staff to collect and deliver Customers' cars safely to and from Stansted Airport. The Company assumes that the Customer will retain the return instructions, numbered receipt for the car in a safe place, ready to present on their return.

Accordingly the Company, its employees and agents;

(a) Will accept liability in respect of any loss or theft of or damage to the Customers vehicle, or its contents, that may arise only where the same is proved and to the extent that it is proved to be caused by their negligence and only if the loss, or damage, is reported before the vehicle is driven away from the airport.
(b) The Company will accept liability for defects to a Customer's vehicle, which render the vehicle un-driveable where the same is proved, and to the extent that it is proved, to be caused by their negligence. The Company will provide a replacement vehicle up to, but not exceeding, a small people carrier, equivalent to a Vauxhall Corsa type vehicle, provided the Customer is able to arrange fully comprehensive insurance cover for the temporary replacement vehicle, for the period the replacement vehicle is in the Customer's custody, and until returned to the Company.
(c) In the event the Company accepts liability for defects to a Customer's vehicle that remains driveable, only where the same is proved, and to the extent that it is proved, to be caused by their negligence, the Company will arrange for an independent engineer to contact the Customer to arrange for the remedial work to be carried out by a repairer. It is a requirement that the repairer provides a replacement vehicle, at the repairers expense, to the Customer, for the duration of the repairs, and until the return of the Customer's vehicle. The Customer shall be responsible for arranging insurance cover for the vehicle provided by the repairer until such time as the replacement vehicle has been returned to the repairer by the Customer.
(d) Cannot accept liability for damage to vehicles or other property arising from acts of nature as the Car Parks' open-air surface operations. Nor will the Company accept responsibility for damaged windscreens or other glass.
(e) The Company does not accept responsibility for any mechanical or electrical failure to vehicles whilst in its custody. Nor will the Company accept responsibility for damaged wheels and/or damaged/punctured tyres, only where it the same is proved to be caused by their negligence.
(f) The Company does not accept responsibility for any damage or loss to the vehicle caused by lack of maintenance, neglect on the owners behalf, or servicing and maintenance not to the manufacturers required standards, however caused.
(g) Will accept liability in respect of the death or personal injury or loss or damage to personal belongings sustained by the Customers and others in the Car Parks only where the same is proved and to the extent that it is proved to be caused by their negligence.
(h) Cannot be held responsible if the Customer loses their return instructions, numbered receipt, and this is presented to the Company by a third party who uses it to fraudulently take delivery of the vehicle.
(I) Accept that vehicles are left with the Company entirely at the owner's risk whilst stored in the secure parking facility.

3. SECURITY OF VEHICLE AND CONTENTS
The Customer must ensure before releasing the vehicle that all windows are closed and, so far as contents are concerned, anything of value must be removed. Accordingly, it is a condition of acceptance that the Customer removes all loose and valuable items as we cannot accept responsibility for their loss. Stansted Meet and Greet Parking accept no responsibility for any other keys handed over except the vehicle key.

4. TIME OF DROP OFF / PICK UP
Customers are advised to allow sufficient journey time to arrive at Stansted Airport at the meeting time that has been designated to Stansted Meet and Greet Parking. If the Customer is running late they must call the Company at least 30 minutes prior to the booked arrival time. The Company will then endeavour to re-book a new arrival time subject to an additional cost of £15.00. If the Customer does not call the Company and arrives after the booked arrival time the Company cannot guarantee a driver will be available to meet the Customer.
The responsibility to arrive on time is the Customers and Stansted Meet and Greet Parking can not be held responsible for any costs, inconvenience incurred when not following the instructions.
If for any reason the Customer misses their outbound flight they must contact Stansted Meet and Greet Parking  immediately. At certain times the Company may not have driver’s on shift and so will return the vehicle as soon as is practically possible.
If the Customer's return flight is delayed, cancelled or altered in any way they must inform us. This communication must be received as soon as possible. The Company recommend at least 12 hours notice to avoid any delay upon return. An additional charge of £40.00 is charged to Customers who do not advise the Company of any alterations which may cause a delay in the return of their vehicle. The £40.00 charge will be reduced by 50% if the delay is less than 1 hour.
No responsibility is accepted for cost’s or inconvenience incurred by the Customer due to returning on any day or time other than that on the booking form. On occasional days (some Bank Holidays etc.) the facilities of Stansted Meet and Greet Parking may not be available. On these occasions the Customer is wholly responsible to make alternative arrangements to travel home, or stay over, and collect the vehicle at a later date. If the Company agrees to releasing the vehicle on a “Non-Operational Day” then an additional fee is chargeable. This will not be less than £250.00.
It is the Customer's responsibility to provide the Company with the correct 'pick up time'. This should be a minimum of 45 minutes after the scheduled landing time, customers travelling with hand luggage only may allow a minimum of 30 minutes. Incorrect pick up times will be treated as a flight alteration and the additional charges detailed above will apply.
The Customer's vehicle will be ready for collection approximately 30 minutes after their flight has landed. If for any reason the Customer experiences a delay after landing they must contact Stansted Meet and Greet Parking The Company reserve the right to charge a waiting fee of £7.50 per hour, or part thereof, if no contact is received after one hour of landing. The Customer is required once all baggage has been collected to contact the Company. A waiting fee of £7.50 per hour, or part thereof, will be charged if the vehicle is not collected within 15 minutes from the time of the call.

5. COURTESY TO COMPANY STAFF
Customers must adhere to any instructions given by the Company staff or agents. The Company reserves the right to refuse parking services to any persons who, in their view, are causing, or may cause a risk or are rude or offensive to Company staff.

6. BOOKINGS, CONFIRMATIONS, PRICES, AMENDMENTS AND CANCELLATIONS
All online bookings are on a request basis only. The Company reserves the right to accept or reject a booking request within 24 hours.
A confirmation of Booking does not entitle the Customer, unless otherwise specified, to priority over other Customers. The numbered return instructions must be retained as identification of the right to drive away the vehicle on return, since in the absence of acceptable identification, the Company reserves the right not to release the vehicle.
Once the Company has accepted the booking request an email confirmation will be sent to the email address provided by the Customer. It is the Customers responsibility to ensure this email is received. Credit/debit card transactions will only be processed once the email confirmation has been sent.
Prices may be varied from time to time and whilst every effort will be made not to change prices during a period when they have been expressed to be valid, the Company reserves the right to change prices whether or not it gives notice of its intention to do so.
Stansted Meet and Greet Parking reserve the right to levy a booking fee supplement for bookings with arrivals and departures on Bank Holidays.
The daily rate charged is for the period of 00:01 – 24:00 for the day or part there of.
A booking may be cancelled at anytime after confirmation and prior to the date for which the service has been reserved, subject to a sliding scale of cancellation charge’s that will be applied. The charges are as follows; 3 weeks or more prior to departure 25% of the value of booking, Between 3 weeks and 1 week prior to departure 50% of the value of the booking. Between 1 week and 48 hours 75% of the value of the booking. 48 hours or less no refunds due. If the booking fee was paid by credit card / debit card, the booking fee will not be refunded.
All of the above charges relating to refunds are irrelevant of when the booking is made, i.e if a booking is made 6 days prior to departure and then cancelled 5 days prior to departure a charge of 75% of the value of the booking will be lost.
In the rare event that Stansted Meet and Greet Parking has to cancel a booking, the Customer will be notified via email and text message to the contact mobile number that was supplied at the time of booking. Stansted Meet and Greet Parking would endeavour to notify the Customer at least 12 hours prior to departure, and a full refund will be applied. Stansted Meet and Greet Parking is not liable for any additional costs incurred due to cancellation.
No Shows, the Company will offer a grace period of 30 minutes after your booked arrival time, if you arrive after this time the booking will be deemed as a cancellation and no refund will be due.
Cancellations less than 48 hours prior to the booked arrival time will be charged in full.
No refunds will be made if the return date is earlier than the pre booked date. Additional storage costs will be levied for every day over the pre booked date at £12.00 per day. In addition, a fee of £40.00 will be levied, if the return date is either earlier or later than the pre booked date, where additional drivers are required to return the vehicle.
All amendments to confirmed bookings, cancellations, refunds and additional charges are subject to an administration fee of £7.50
An administration fee of £25.00 will be levied if the Company is issued with any 'chargeback'.
The standard daily rate for storage is £12.00.
Any instance of verbal or physical abuse, of any kind, towards members of staff will result in an immediate cancellation of the booking without refund.
The Customer must follow the precise instructions relating to their return provided to them by the Stansted Meet and Greet Parking representative on their departure.

7. COMPLAINTS PROCEDURE
It is the Customers responsibility to check the vehicle for damage upon return. Claims cannot be considered once the vehicle has been returned to the Customer and the Company’s representative has left the return location. Should the vehicle suffer damage whilst in the care of Stansted Meet and Greet Parking, or should any possessions be missing from the vehicle whilst it is in Stansted Meet and Greet Parking  care, the representative should be informed immediately of the occurrence. Written notice, via email only, containing full details of the occurrence should be provided to our Customer Service Manager. An investigation into an incident can commence but not be concluded until written notice has been received. No claim for damage or loss will be entered into, whatsoever, if a written complaint is not received within 7 days from the collection of the vehicle. Before submitting a claim to the Company, Customers are required to check Condition No 2 and to satisfy themselves that the subject matter of their claim falls within the Company's area of responsibility. Failure to comply with the above procedure may prejudice the Customer’s position and it should be noted that our Report Form makes no representations as to the Company's liability. Any claims for loss or damage to vehicles or in relation to the quality of the service provided should be made to Stansted Meet and Greet Parking in writing, via email only.

8. MOVING AND RELOCATION OF VEHICLES
The Customer must ensure that, before leaving the vehicle with the Company that it is in a roadworthy condition, taxed and holds a current MOT certificate if applicable. The Company reserves the right to move the vehicle, within or outside the Car Parks, by driving, or otherwise to such extent as the Company may in their discretion think necessary for the efficient arrangement of its parking facilities at the Car Parks, or in emergencies or to avoid accidents or obstructions. Ignition keys and any alarm, immobiliser codes to the vehicle must therefore be left in the vehicle at the time of handing it over to the Stansted Meet and Greet Parking driver. It will be necessary in the exercise of the rights conferred upon the Company under this condition, for the driver to have the right to drive or otherwise take the vehicle on the public highway. The Stansted Meet and Greet Parking drivers are fully insured by the Company for this purpose. The vehicle will be moved to the storage compound as soon as is practicable. The maximum distance travelled is 50 miles for which The Customer must ensure the vehicle contains sufficient fuel for this purpose. In the event The Company is required to add fuel in order to complete its obligations, an administration charge of £60 will be applied to cover costs incurred. The administration fee may be reduced at The Company’s discretion. On occasion the vehicle may be moved to a different compound when operationally necessary. This may include public car parks.
The vehicle will be checked for damage upon arrival at the Customer's request. In the event that the Customer does not request a damage inspection the Company will not accept any liability. The Company does not record minor damage i.e. stone chips, scuffs, scratches of less than 6 inches, dents smaller than a 3 inch diameter or interior damage.
If the weather conditions, bad light, dirty vehicle etc. prevent a full body inspection, then the Company will not accept any liability.
The Customer must notify the Company’s driver of any special driving attachments or car features such as disabled driver controls, key codes, immobiliser, special starting instructions etc. as the Company will not accept any liability for damage resulting from driver's lack of familiarity with them.

9. LIENS & AGENCY
(a) Every Vehicle in the Car Parks or being serviced by the Company is subject to a lien for all charges due or accruing from the Customer to the Company, and a general lien for all and any monies due from the Customers to the Company such liens to be in existence whenever the Vehicle is in the Car Parks, notwithstanding that it may from time to time have been removed. If the said lien is not satisfied by the payment, within 28 days of notice given by the Company of its intention to sell the Vehicle in default of payment, the Company may sell the Vehicle by auction or otherwise and the proceeds of sale may be applied in and towards satisfaction of all sums owing to the Company by the Customer together with the expenses of the sale, and in connection with such sale the Company shall be entitled to charge reasonable garage charges in respect of the period during which the Vehicle is in the possession of the Company. Any balance of purchase price remaining after satisfaction of such sums shall be held by the Company on behalf of the registered owner of the Vehicle. Notice of intention aforesaid shall be deemed to have been properly and sufficiently given by the sending of written notice by prepaid post, addressed to the registered owner at his known address, whether or not the same is actually received.
(b) Every person who enters into a contract with the Company for the parking of a vehicle in the Car Parks, does so on behalf of themselves and all other persons having any proprietary, possessory or other financial or material interest in the vehicle.

10. VARIATIONS OF THE TERMS AND CONDITIONS
The Company reserve the right to change these Terms and Conditions without prior notice.

Once you've read our Terms & Conditions please click on the arrow below to complete an on-line booking form.

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